Shipping Policy

12. Shipping and Delivery Restrictions

Products are shipped only where we determine shipment is lawful, permitted by our carriers, and acceptable under our risk and compliance policies.

We may refuse shipment to certain addresses or destination types, including, without limitation:

• P.O. boxes, mail drops, freight forwarders, reshippers, virtual offices, hotels, dormitories, temporary housing, or addresses that cannot support appropriate delivery verification.
• International addresses, unless expressly approved in writing.
• Med spas, weight-loss clinics, TRT clinics, hormone clinics, wellness clinics, gyms, pharmacies, compounding pharmacies, consumer clinics, or other destinations that raise prohibited-use concerns.
• Any destination restricted by law, carrier policy, payment processor rules, or Roots&Rise compliance review.

First-time customer orders may require 21+ adult signature, ID verification, delivery to the billing address, or additional review before shipment. We may require signature confirmation or adult signature for any order based on order value, risk, destination, customer history, or compliance review.

Delivery dates are estimates only and are not guaranteed. You are responsible for providing a complete, accurate, and deliverable shipping address. We are not responsible for delays, failed delivery attempts, incorrect addresses, carrier errors, weather, customs, theft, loss after confirmed delivery, refusal to sign, or inability to complete delivery.

Risk of loss passes to you upon delivery confirmation by the carrier, except where prohibited by law.